The customer service process consists of one-on-one interactions between a buyer and a company representative about a purchase. It is important for retailers to maintain direct contact with buyers in order to achieve customer satisfaction and encourage repeat sales.

Our training course teaches you the basics of customer service. We show you how to focus on the customer to understand their expectations to help you improve their experience of your business. We explain how to deal with stress and constructively interact with clients on the telephone to handle complaints. People’s perceptions of your company’s brand are defined by customer experience, so sign up to make sure they remember you fondly.

Education Programs

Modern Perspectives on Consumer Behaviour

Decision-Making

Perception

Learning & Memory

Attitudes and Persuasion

Customer Perception

Learning & Consumer Involvement

Customer Attitude

Communication and Consumer Behaviour

Activities Involved

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