Aviation candidates who are interested in airport operations and one of the most visible airport positions in the industry will find this course useful. The course will provide you with the skills to assist passengers and provide related passenger services at check-in, gates and concourses at your airport.
It is intended to complement the training requirements specified in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (SAGO).
Introduction to Airport & Airline Ground Operations
Managing Passenger Interactions
Boarding Procedures and Close out
Dangerous Goods Regulations
Aviation Security Requirements
Enhanced Passenger Facilitation