Passenger Ground Services

Aviation candidates who are interested in airport operations and one of the most visible airport positions in the industry will find this course useful. The course will provide you with the skills to assist passengers and provide related passenger services at check-in, gates and concourses at your airport.

It is intended to complement the training requirements specified in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (SAGO).

Education Programs

Introduction to Airport & Airline Ground Operations

Managing Passenger Interactions

Check in

Boarding Procedures and Close out

Dangerous Goods Regulations

Aviation Security Requirements

Enhanced Passenger Facilitation